Privacy Policy

Last Updated: January 2026

1. Introduction

Ez2Topup ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number (when you register or contact us).
  • Game Account Information: Player ID (UID), Server ID, Zone ID (required for processing top-ups). We never ask for your game login password.
  • Transaction Information: Order history, payment method used (eSewa, Khalti, etc.), transaction amounts.
  • Device Information: IP address, browser type, device type, operating system for security and analytics.
  • Cookies: Small files stored on your device to improve user experience and track site usage.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your top-up orders.
  • To send order confirmations and status updates via email.
  • To provide customer support and respond to inquiries.
  • To improve our website, services, and user experience.
  • To detect and prevent fraud or unauthorized transactions.
  • To comply with legal obligations.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We share data with game publishers (like Garena, PUBG Corporation, miHoYo) solely to process your top-up requests.
  • Payment Processors: eSewa, Khalti, IME Pay receive necessary transaction details to complete payments. We do not store your full payment credentials.
  • Legal Requirements: We may disclose information if required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • SSL encryption for all data transmitted between your browser and our servers.
  • Secure password hashing for user accounts.
  • Regular security audits and vulnerability assessments.
  • Access controls limiting who can view your personal information.

Despite our best efforts, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Cookies

Our website uses cookies to:

  • Keep you logged in during your session.
  • Remember your preferences (like theme settings).
  • Analyze site traffic via Google Analytics (anonymized).

You can disable cookies in your browser settings, but some features of our site may not function properly.

7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request correction of inaccurate information.
  • Deletion: Request deletion of your account and associated data (subject to legal retention requirements).
  • Opt-out: Unsubscribe from marketing emails at any time.

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@ez2topup.com